Legal

Terms and Conditions

Last updated: 22 January 2026

1. Introduction and Company Information

These Terms and Conditions (“Terms”) govern the access to and use of the Navlo platform (“Service”), operated by Navlo Teknoloji Limited Şirketi, a company duly incorporated under the laws of the Republic of Türkiye, with its registered office at Bilişim Vadisi, Gülbahçe Mah. İçmeler Caddesi No:14/1 İç Kapı No:B05, Urla / İzmir, Türkiye.

By accessing or using the Service, the user (“User”) agrees to be legally bound by these Terms. If the User does not agree, they must immediately discontinue use of the Service.

2. Definitions

For the purposes of these Terms:

  • “Service” refers to the Navlo platform and all related services
  • “User Content” refers to any data uploaded or generated by Users
  • “Credits” refers to usage units consumed per tracked shipment
  • “Third-Party Data Providers” refers to shipping lines, airlines, and data aggregators
  • “Confidential Information” refers to non-public business, technical, or operational data

3. Scope of the Service

Navlo is a cloud-based logistics intelligence platform that provides:

  • Container and air cargo tracking
  • Predictive analytics and ETA forecasting
  • Shipment-level collaboration tools
  • Document management
  • AI-powered analytics and querying

Navlo acts strictly as an intermediary data visualization and analytics layer and does not act as a carrier, freight forwarder, or logistics operator.

4. Account Registration and Security

Users must provide accurate and complete information during registration.

Users are responsible for:

  • Maintaining account confidentiality
  • All activities under their account
  • Promptly notifying unauthorized access

Navlo may suspend accounts that pose security risks.

5. Credit-Based Commercial Model

Navlo operates under a prepaid credit model:

  • 1 shipment tracking = 1 credit consumption
  • Credits are non-expiring unless otherwise specified
  • Credits are non-refundable except where required by law

Navlo reserves the right to update pricing with prior notice.

6. Data Ownership and Processing Rights

All User Content remains the property of the User.

However, the User grants Navlo a limited, non-exclusive, worldwide license to:

  • Process
  • Store
  • Analyze
  • Display

such data solely for the purpose of delivering and improving the Service.

7. Data Protection and Compliance (KVKK / GDPR)

Navlo processes personal data in compliance with applicable data protection laws, including:

  • KVKK (Law No. 6698 — Türkiye)
  • GDPR (where applicable)

Navlo implements:

  • Technical and organizational security measures
  • Access control mechanisms
  • Data minimization principles

Navlo acts as a data processor, and the User acts as the data controller, unless otherwise specified.

Users are responsible for ensuring they have lawful grounds to upload and process personal data within the platform.

8. Data Accuracy and Third-Party Dependency Disclaimer

All tracking data is sourced from Third-Party Data Providers.

Navlo:

  • Does not guarantee accuracy or completeness
  • Does not validate or audit external data
  • Is not responsible for delays or inconsistencies

Use of such data is at the User’s own risk.

9. AI-Powered Features Disclaimer

Navlo provides AI-generated outputs for analytical assistance.

These outputs:

  • Are probabilistic in nature
  • May contain inaccuracies
  • Do not constitute professional advice

Users must independently verify all outputs before making business decisions.

10. Confidentiality

Both parties agree to protect Confidential Information.

Users shall not:

  • Reverse engineer the platform
  • Extract proprietary models or algorithms
  • Share system-level insights externally

Confidentiality obligations survive termination.

11. Acceptable Use and Restrictions

Users shall not:

  • Violate applicable laws
  • Attempt unauthorized access
  • Upload malicious content
  • Use automated scraping tools without permission

Navlo reserves the right to enforce rate limits and security controls.

12. API and Integrations (If Applicable)

Where API access is provided:

  • API usage is subject to rate limits
  • Abuse or excessive requests may result in suspension
  • Users are responsible for securing API keys

Navlo does not guarantee backward compatibility of APIs.

13. Service Availability and Maintenance (SLA Disclaimer)

Navlo aims for high availability but does not guarantee uninterrupted service.

The Service may be unavailable due to:

  • Scheduled maintenance
  • Infrastructure issues
  • Third-party failures

Navlo shall not be liable for downtime-related losses.

14. Limitation of Liability

To the maximum extent permitted by law:

  • Liability is limited to fees paid in the last 12 months
  • No liability for indirect or consequential damages
  • No liability for loss of profit, data, or business

15. Indemnification

The User agrees to indemnify and hold harmless Navlo against any claims arising from:

  • Misuse of the Service
  • Violation of these Terms
  • Breach of applicable laws
  • Unauthorized data sharing

16. Force Majeure

Navlo shall not be liable for failure or delay due to events beyond reasonable control, including:

  • Natural disasters
  • War or terrorism
  • Government actions
  • Internet or infrastructure failures

17. Termination

Users may terminate at any time.

Navlo may suspend or terminate access if:

  • Terms are violated
  • Legal obligations require it
  • Platform integrity is at risk

18. Audit and Compliance Rights

Navlo reserves the right to monitor usage to ensure compliance with these Terms.

Users agree not to interfere with such monitoring.

19. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the Republic of Türkiye.

All disputes shall be subject to the exclusive jurisdiction of the courts of İzmir.

20. Amendments

Navlo reserves the right to update these Terms at any time.

Continued use of the Service constitutes acceptance of updated Terms.